Swimwear & Intimates
- customers must wear undergarments when trying on items.
- if you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed, altered or if the item shows sign of wear.
Shoes
- please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.
- if you received a shoe box, this must also be returned in its original condition.
Earrings & Beauty
- Due to hygiene, health and safety reasons, we do not accept change of mind return requests for earrings and beauty products.
Final Sale & Samples
- Item/s marked as "Final Sale" and “Sample” cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.
Promotional Items
- Full priced items purchased during a sale or using an applied or automatic discount code (eg. Black Friday/Boxing Day) can be returned for a Store Credit only.
Gift Cards
- Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash.
Bundles
- All items purchased as a bundle must be returned to be eligible for a refund.
Zaco
- ZACO items purchased at a discounted price as part of our Zaco SS23 promotional period can be returned for a store credit only.
Jan 9, 2026